Quietfile Support

Write to support@cponce.dev. It helps to include your iPhone model, the iOS version and the Quietfile version, which is at the bottom of Settings.

Where are the files I extract?

In Files › On My iPhone › Quietfile. When an extraction finishes, Show in Files takes you there. It’s also at the top of the Archives tab.

How do I open an archive from another app?

From another app, use Open in… or Share › Quietfile. From Quietfile, in the Archives tab, tap + › Open Archive.

Which formats does it open?

ZIP, RAR (including RAR5 and multi-part), 7z, TAR, GZ, BZ2, XZ, ISO, CBR and CBZ. Not yet: Deflate64 and zstd compression, and ISO images that only use UDF, as some Windows installers do.

A multi-part archive won’t open

Select all of its parts together in the picker, for example .part1.rar, .part2.rar… or .7z.001, .7z.002… Select All Parts does it for you.

How are passwords remembered?

Turn on Remember on This iPhone when you type an archive’s password. Quietfile keeps up to 5 passwords and tries them on other protected archives. They stay in this iPhone’s keychain, out of iCloud, and don’t show up in the Passwords app. Settings › Forget Saved Passwords deletes them.

My PDF password isn’t accepted

PDF passwords can’t have accents, ñ or emoji: use plain letters, numbers and symbols.

Does extracting continue if I leave the app?

Yes. iOS shows the progress in a Live Activity, where you can also cancel. If iOS needs to stop it, what was already extracted stays.

How do I remove the ads?

With Quietfile Pro, in Settings: a one-time purchase, not a subscription. On another iPhone with the same Apple Account, use Restore Purchases.

What does the lock protect?

In Settings, turn on Lock with Face ID (on some iPhones it says Touch ID or Passcode). It asks for Face ID, Touch ID or your passcode each time you come back to Quietfile. What you’ve saved can still be seen in the Files app.

Refunds

Apple handles them, at reportaproblem.apple.com.

Privacy

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